FAQs
- Place your holds via our online catalog and mobile app anytime or by calling your local branch from 9:30am to 5:00pm, Monday through Saturday.
- Select which ACLS Branch you wish to pick up the hold.
- When your hold request is filled, staff will call or email you to let you know your item(s) are available.
- Schedule a pickup time from 10:00am - 4:00pm, Monday through Saturday. Exceptions may be made for inclement weather.
- When you arrive, call the branch to let them know you have arrived for pickup.
- If you do not have a cell phone, call before you leave your house with an estimated time of arrival.
- Staff will verify your name and barcode and check the items out to you. (TIP: Download the ACLS Mobile App and have your card always available digitally.)
- Items will be placed on a designated outside table or cart.
- Your due dates will be on the receipt. Items can be returned in any ACLS Branch book drop.
- For your protection, staff will be wearing gloves and masks.
- Please wear a face covering when picking up requests.
Please inform staff when you call upon arrival. Staff may verify the type and color of car and place items on the rear, passenger-side seat.
Yes. Please be sure that your designated person has your library card number at the time of pickup.
TIP: Download the ACLS Mobile App and link your family members cards to have them virtually available.
Yes. At this time to better accommodate all our patrons, there is a check out limit of 20 items total with no more than 4 DVDs per library card. Additionally, there is a 20 item limit for holds.
- If money is owed before your items can be checked out, staff can accept payment upon your arrival and before items are checked out.
- For your protection, staff will be wearing gloves and masks during person-to-person transactions.
- Please wear a face covering when providing payment to staff.
Items should only be returned through the books drops. To help avoid cross contamination, please do not hand returns to staff or leave on the pickup table.
- Returned items will be quarantined for 72 hours before they become available.
- Please allow at least 72 hours before seeing items removed from your account.
- Temporary card are issued to facilitate members of our community in accessing our digital media and databases while our brick-and-mortar building are closed to the public.
- Once libraries are open to visitors, temporary cards can be made permanent by visiting the local branch chosen in your application and presenting proof of residency. At that time, your privileges will be extended for a year giving you full ACLS membership including the ability to place holds and check out materials.
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Coronavirus Information
COVID-19 Hotlines:
Call (General COVID-19 Questions): 2-1-1 (7a-11p)
Call (Clinical Questions): 1-800-962-1253 (24/7)
Text NJCOVID to 898-211 to receive alerts
Atlantic County Division of Public Health
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