FAQs
- Place your holds via our online catalog and mobile app anytime or by calling your local branch from 9:30am to 5:00pm, Monday through Saturday.
- Select which ACLS Branch you wish to pick up the hold.
- When your hold request is filled, staff will call or email you to let you know your item(s) are available.
- Schedule a pickup time from 10:00am - 4:00pm, Monday through Saturday. Exceptions may be made for inclement weather.
- When you arrive, call the branch to let them know you have arrived for pickup.
- If you do not have a cell phone, call before you leave your house with an estimated time of arrival.
- Staff will verify your name and barcode and check the items out to you. (TIP: Download the ACLS Mobile App and have your card always available digitally.)
- Items will be placed on a designated outside table or cart.
- Your due dates will be on the receipt. Items can be returned in any ACLS Branch book drop.
- Please follow the same mask and social distancing guidelines as recommended for all in-person branch visits.
Please inform staff when you call upon arrival. Staff may verify the type and color of car and place items on the rear, passenger-side seat.
Yes. Please be sure that your designated person has your library card number at the time of pickup.
TIP: Download the ACLS Mobile App and link your family members cards to have them virtually available.
Yes. At this time to better accommodate all our patrons, there is a check out limit of 40 items total with no more than 4 DVDs per library card. Additionally, there is a 20 item limit for holds.
- If money is owed before your items can be checked out, staff can accept payment upon your arrival and before items are checked out.
- Please follow the same mask and social distancing guidelines as recommended for all in-person branch visits.
- Temporary card are issued to facilitate members of our community in accessing our digital media and databases.
- Temporary cards can be made permanent by visiting the local branch chosen in your application and presenting proof of residency. At that time, your privileges will be extended for a year giving you full ACLS membership including the ability to place holds and check out materials.
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