The hoopla patron support team is a dedicated group of specially trained technical and library experts who work out of hoopla headquarters and take pride in the fact they get to assist patrons on behalf of our library.
Here are 2 easy ways for you to get assistance:
While playing a title: At the bottom of each title page on the hoopla mobile app or within each content player on the hoopla website, there is a special link or icon where you can report an issue or ask a question.
This is the best way to report a possible playback issue.
Using “Submit Feedback”: At the bottom of the hoopladigital.com website is a “Submit Feedback” link that can be used to start a support ticket. On your mobile device, this feature is found by pressing the help icons, (!) or (?) under Settings.
This is the best way to contact hoopla about a login or registration issue or even to make suggestions for a new feature you would like to see.
Other Questions?
We’re Here to Help! If a patron has additional questions, they can also visit www.hoopladigital.com/help or check out the “How-to” section of the mobile apps.
