Author: Dooley, Roger, 1952- author. Published: 2019 Call Number: 658.812 Format: Books Summary: "How business leaders can boost profits and growth by reducing 'friction' in every customer interaction"-- "In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts. Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy. Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 trillion over the span of just three decades. If you're a business leader, these statistics should give you nightmares. According to science-based marketing and business expert Roger Dooley, they illustrate the real and growing threat of 'friction,' which he defines as the unnecessary expenditure of time, effort, or money in performing a task. In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones--all with the end result of building a company that's the envy of your industry. Friction takes you step-by-step through the process of: empowering frank conversations, guiding individual and team behaviors, getting ahead of friction, optimizing the customer experience, building a frictionless corporate culture, combining scientific research with real-life examples of leaders who have conquered business friction, Dooley teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change. If you're in a leadership position, now is the time to declare war on friction--before your competitors do. Stamp out ridiculous rules, pointless procedures, and meaningless meetings. Become a relentless advocate for the customer and for minimizing customer effort. Lubricate every point of friction and make your company run like a well-oiled machine. Friction provides the know-how you need to lead your company to industry dominance"--
Author: Bachman, Richard author. Published: 2016 1979 Call Number: F BACHMAN Format: Books Summary: Against the wishes of his mother, sixteen-year-old Ray Garraty is about to compete in the annual grueling match of stamina and wits known as The Long Walk. One hundred boys must keep a steady pace of four miles per hour without ever stopping ... with the winner being awarded "The Prize"--Anything he wants for the rest of his life. But, as part of this national tournament that sweeps through a dystophian America year after year, there are some harsh rules that Garraty and ninety-nine others must adhere to in order to beat out the rest. There is no finish line--the winner is the last man standing. Contestants cannot receive any outside aid whatsoever. Slow down under the speed limit and you're given a warning. Three warnings and you're out of the game--permanently.
Author: Hoover, Colleen author. Published: 2015 Call Number: F HOOVER Format: Books Summary: "Beloved #1 New York Times bestselling author Colleen Hoover returns with an unforgettable love story between a writer and his unexpected muse. Fallon meets Ben, an aspiring novelist, the day before her scheduled cross-country move. Their untimely attraction leads them to spend Fallon's last day in L.A. together, and her eventful life becomes the creative inspiration Ben has always sought for his novel. Over time and amidst the various relationships and tribulations of their own separate lives, they continue to meet on the same date every year. Until one day Fallon becomes unsure if Ben has been telling her the truth or fabricating a perfect reality for the sake of the ultimate plot twist. Can Ben's relationship with Fallon and simultaneously his novel be considered a love story if it ends in heartbreak?"-- Fallon meets Ben, an aspiring novelist, the day before her scheduled cross-country move. They spend Fallon's last day in L.A. together, and her eventful life becomes the creative inspiration Ben has always sought for his novel. Amidst the various relationships and tribulations of their own separate lives they continue to meet on the same date every year. But has Ben has been telling her the truth... or fabricating a perfect reality for the sake of the ultimate plot twist?
Author: O'Connor, Ian. Published: 2012 2011 Call Number: B JETER Format: Books Summary: "In The captain, Ian O'Connor draws on unique access to Derek Jeter and more than 200 new interviews to reveal how a biracial kid from Michigan became New York's most beloved sports figure and the face of the steroid-free athlete. O'Connor takes us behind the scenes of a legendary baseball life, from Jeter's early struggles in the minor leagues, when homesickness and errors threatened a stillborn career, to the heady days of Yankee superiority and nightlife, to the battles with former best friend A-Rod. All along the way, Jeter has made his Hall-of-Fame destiny look easy. But behind that leadership and hero's grace there are hidden struggles and complexities that have never been explored, until now."--P. [4] of cover.
Author: Rumelt, Richard P., author. Published: 2011 Call Number: 658.4 Format: Books Summary: Developing and implementing a strategy is the central task of a leader, whether the CEO at a Fortune 100 company, an entrepreneur, or a government official. Richard Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with 'strategy.' He debunks these elements of 'bad strategy' and awakens an understanding of the power of a 'good strategy.' He defines a good strategy as a specific and coherent response to- and an approach for overcoming- the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect in respect to the challenge. Thus, Rumelt argues that the heart of a good strategy is insight into the true nature of the situation, so that the hidden power in a situation can be discerned and an appropriate response be devised. He shows you how insight can be cultivated using a wide variety of tools for guiding your own thinking and to that end he presents nine sources of power- ranging from leverage to effectively focusing on growth- that are eye-opening yet pragmatic tools that can be immediately put to work. -- from Publisher Description. Argues that a manager's central responsibility is to create and implement strategies, challenges popular motivational practices, and shares anecdotes discussing how to enable action-oriented plans for real-world results.
Author: Byrne, Rhonda. Published: 2006 Call Number: 158.1 Format: Books Summary: Argues that The Secret, a way of thinking, has been found in oral traditions throughout history and that by understanding it and using it in every aspect of life, money, health, and happiness will follow.
Author: Blythe, Will. Published: 2006 Call Number: 796.323 Format: Books Summary: The story of the rivalry between North Carolina's and Duke University's basketball teams discusses the long-term feud between the teams and their fans, citing a long history of race, family, loyalty, privilege, and Southern belief systems.
Author: Savage, Thomas. author. Published: 2001 1967 Call Number: F SAVAGE Format: Books Summary: Set in the wide-open spaces of the American West, The Power of the Dog is a stunning story of domestic tyranny, brutal masculinity, and thrilling defiance from one of the most powerful and distinctive voices in American literature. The novel tells the story of two brothers -- one magnetic but cruel, the other gentle and quiet -- and of the mother and son whose arrival on the brothers' ranch shatters an already tenuous peace. From the novel's startling first paragraph to its very last word, Thomas Savage's voice -- and the intense passion of his characters -- holds readers in thrall.
Author: Stewart, Mariah. Published: 1997 Call Number: PB STEWART Format: Books Summary: When her brother is murdered, criminal proscecutor India Devlin joins the investigation and is assisted by her brother's friend Nick, with whom India soon forges an unexpected and wonderful relationship.
Author: Albom, Mitch, 1958- Published: 1997 Call Number: B SCHWARTZ Format: Books Summary: Maybe it was a grandparent, or a teacher. Someone older who understood you when you were young and searching, who helped you see the world as a more profound place, and gave you advice to help you make your way through it. For Mitch Albom, that person was Morrie Schwartz, his college professor from nearly twenty years ago. Maybe, like Mitch, you lost track of your mentor as you made your way, and the insights faded, and the world seemed colder. Wouldn't you like to see that person again, ask the bigger questions that still haunt you? Mitch Albom had that second chance. He rediscovered Morrie in the last months of the older man's life. Knowing he was dying, Morrie visited with Mitch in his study every Tuesday, just as they used to back in college. Tuesdays With Morrie is a magical chronicle of their time together, through which Mitch shares Morrie's lasting gift to the world.--From the publisher.
Author: Baldacci, David, author. Published: 2022 Call Number: LP F BALDACCI Format: Large print Summary: It is New Year's Eve, 1952 in Los Angeles. Private Investigator, Aloysius Archer, is dining with his friend and rising Hollywood star, Liberty Callahan, when they're approached by Eleanor Lamb, a famous screenwriter, who would like to hire him as she suspects someone is trying to kill her. A visit to Lamb's Malibu residence leaves Archer in no doubt of foul play when he's knocked unconscious entering the property, there's a dead body in the hallway and Eleanor seeming to have vanished. With the police now involved in the case, a close friend and colleague of Lamb's employs Archer to find out what's happened to Eleanor. Archer's investigation will take him from the rich and dangerous LA to the seedy and even more dangerous side of the city where cops and crooks work hand in hand. He'll cross paths with Hollywood stars, politicians and notorious criminals. He'll almost die several times, and he'll discover bodies from the Canyon to the Malibu beaches. And, with the help of Liberty and the infamous Willie Dash, he'll leave no stone unturned in trying to find out who Eleanor Lamb really was. Because 1953 Hollywood is a place where you have to survive regardless of who has to be sacrificed to get there.
Author: Warnock, Raphael G., author. Published: 2022 Call Number: B WARNOCK Format: Books Summary: "On the heels of his historic election to the United States Senate, Raphael Warnock shares his remarkable spiritual and personal journey Senator Reverend Raphael Warnock occupies a singular place in American life. As Senior Pastor of Atlanta's Ebenezer Baptist Church and now as a Senator from Georgia, he is the rare voice who can at once call out the uncomfortable truths that shape contemporary American life and, at a time of division, summon us all to a higher moral ground. Senator Warnock grew up in the Kayton Homes housing projects in Savannah, the 11th of 12 children. His dad was a World War II veteran, and as a teenager, his mom picked tobacco and cotton in rural Georgia. Both were Pentecostal preachers. After graduating from Morehouse, Dr. Martin Luther King Jr's alma mater, Senator Warnock studied for a decade at Union Theological Seminary while serving at Harlem's Abyssinian Baptist Church. At just 35, he became the senior pastor at Ebenezer, where Dr. King preached and served. In January, Senator Warnock won a run-off election that flipped control of the Senate at one of the most pivotal moments in recent American history. He is the first Black senator from Georgia, only the 11th Black senator in American history, and just the second from the South since Reconstruction. As he said in his maiden speech from the well of the Senate, Senator Warnock's improbable journey reflects the ongoing toggle between the pain and promise of the American story. A powerful preacher and a leading voice for voting rights and democracy, Senator Warnock has a once in a generation gift to inspire and lead us forward. A Way Out of No Way tells his remarkable American story for the first time"--
Author: Pook, Lizzie, author. Published: 2022 Call Number: F POOK Format: Books Summary: "Western Australia, 1886. After months at sea, a slow boat makes its passage from London to the shores of Bannin Bay. The sea is a shocking blue, and gulls float above battered mangrove jetties. From the deck, young Eliza Brightwell and her family eye their strange new home. Here is an unforgiving land where fortune sits patiently at the bottom of the ocean. A land where pearl shells bloom to the size of soup plates. Where men are coaxed into unthinkable places and unspeakable acts by the promise of unimaginable riches. Ten years later, the pearl-diving boat captained by Eliza's eccentric father returns after months at sea--without Eliza's father on it. Whispers from the townsfolk point to mutiny or murder. Headstrong Eliza knows it is up to her to discover who, or what, is really responsible. As she searches for the truth, delving beneath the glamorous veneer of south sea pearls, Eliza discovers that, underneath it all, lies a town of sweltering, stinking decay. The sun-scorched streets of Bannin Bay, a place she once thought she knew so well, are teeming with corruption, prejudice and blackmail. How far is Eliza willing to push herself in order to solve the mystery and save the ones she loves? And what family secrets will come to haunt her along the way?"--
Author: Eberts, Shari, author. Hannan, Gael, author. Published: 2022 Call Number: 617.8 EBERTS Format: Books Summary: "Hearing loss doesn't come with an operating manual--until now. If you have hearing loss, you already know that the conventional approach to treatment is focused on hearing-aid technology. Without a handbook to help you figure out how to actually live with it, you've likely been getting by on information pieced together from various sources--and yet, communication often seems incomplete and unsatisfying. What's missing from this hearing care model is the big picture--a real-life illustration of how hearing loss, its emotions, and its barriers affect every corner of your life. Now, hearing-health advocates, consultants, and speakers Shari Eberts and Gael Hannan offer a new skills-based approach to hearing loss that is centered not on hearing better, but on communicating better. With honesty and humor, they share their own hearing loss journeys, and outline invaluable insights, strategies, and workarounds to help you engage with the world and be heard. You'll gain tips for navigating all areas impacted by hearing loss, including relationships, work, technology; strategies for adopting a new, empowering mindset towards your hearing loss; and communication behaviors that can make almost any listening situation manageable. Informed by the lived experiences of thousands of people living with hearing loss, and corroborated by hearing science, technological advances, and modern hearing-care principles, Hear & Beyond offers a new way forward to greater connection and engagement--whether you're new to hearing loss or have been living with it for a long time. Hearing loss is just one aspect of who you are, among many others. You may have hearing loss, but it doesn't have to have you."--
Author: Gayle, Caleb, author. Published: 2022 Call Number: 975.004 Format: Books Summary: "A landmark work of Black and Native American history that reconfigures our understanding of identity, race, and belonging and the inspiring ways marginalized people have pushed to redefine their world In this paradigm-shattering work of American history, Caleb Gayle tells the extraordinary story of the Creek Nation, a Native tribe that two centuries ago both owned slaves and accepted Black people as full members. Thanks to the leadership of a chief named Cow Tom--a Black former slave--a treaty with the U.S. government recognized Creek citizenship for its Black members. Yet this equality was shredded in the 1970s when Creek leaders revoked the citizenship of Black Creeks, even those who could trace their tribal history back generations. Why did this happen? What led to this reversal? How was the U.S. government involved? And how can marginalized people today defend themselves? These are some of the questions that award-winning journalist Caleb Gayle explores in this provocative examination of racial and ethnic identity. By delving deep into the historical record and interviewing Black Creeks suing the Creek Nation to have their citizenship reinstated, he lays bare the racism, ambition, and greed at the heart of this story. The result is an eye-opening account that challenges our preconceptions of identity as it shines new light on the long shadows of marginalization and white supremacy that continue to hamper progress for Black Americans"--
Author: Goldberg, Lee, 1962- author. Published: 2022 Call Number: F GOLDBERG Format: Books Summary: "For decades Malibu Creek State Park was the spectacular natural setting where Hollywood fantasies were made. But when a female camper is gunned down, it becomes a real-life killing ground. Los Angeles County Sheriff's Department homicide detectives Eve Ronin and Duncan Pavone are assigned the case...which Duncan fears is the latest in a series of sniper attacks that began long before Eve came to Lost Hills"--
Author: McLemore, Anna-Marie. author. Published: 2022 Call Number: Y MCLEMORE Format: Books Summary: "In this young adult novel by award-winning author Anna-Marie McLemore, two non-binary teens are pulled into a magical world under a lake - but can they keep their worlds above water intact? Everyone who lives near the lake knows the stories about the world underneath it, an ethereal landscape rumored to be half-air, half-water. But Bastián Silvano and Lore Garcia are the only ones who've been there. Bastián grew up both above the lake and in the otherworldly space beneath it. Lore's only seen the world under the lake once, but that one encounter changed their life and their fate. Then the lines between air and water begin to blur. The world under the lake drifts above the surface. If Bastián and Lore don't want it bringing their secrets to the surface with it, they have to stop it, and to do that, they have to work together. There's just one problem: Bastián and Lore haven't spoken in seven years, and working together means trusting each other with the very things they're trying to hide." --
Author: Han, Joseph, author. Published: 2022 Call Number: F HAN Format: Books Summary: "Mr. and Mrs. Cho run a successful chain of Hawai'ian plate lunch restaurants, and their adult children are finding their way in the world: 21-year-old Grace is graduating in a few months, and 25-year-old Jacob is teaching English in Seoul. They're set to take over the restaurants when Umma and Appa retire. But when Jacob is captured by the South Korean government for attempting to run across the DMZ, the Chos' peaceful lives are shattered. What could possess Jacob to do something so stupid? The Chos don't know that Jacob has been literally possessed by his wily grandfather's ghost, don't know that Jacob is hiding his bisexuality and confusion over his identity as a Korean-American; they don't know that Grace is constantly stoned and plotting her escape from the island and her family's expectations. The children don't know the burdens of their immigrant parents. Joseph Han draws from Korean myth to explore the generational trauma experienced by families shattered by partition, and the impacts of American imperialism on the Korean peninsula. Nuclear Family is a spectacular debut novel--at once devastating and hilarious--about the memories that bind and divide families, and the yearning for home"--
Author: Khan, Sabba, author, artist. Published: 2022 Call Number: B KHAN Format: Books Summary: As a second-generation Pakistani immigrant living in East London, Sabba Khan paints a vivid snapshot of contemporary British Asian life and investigates the complex shifts experienced by different generations within immigrant communities, creating an uplifting and universal story that crosses borders and decades. Race, gender, and class are explored in a compelling personal narrative creating a strong feminist message of self-reflection and empowerment which is illuminated in stunning artwork.
