Personal ID Number (PIN)

• Your Personal ID Number, or PIN, is the number you choose to protect your account. It works with your 14 digit library card number (which can be found under your card’s barcode).
• IMPORTANT NOTE: Always keep your PIN private. Never share your card number or PIN with anyone over the phone.

• To access your library account information online. A link to log in to your library account is found at the top of all library webpages and in our catalog. This allows you to find out what items you currently have out, what you have on hold, what’s overdue, and if you have any fines. You can also place items on hold online and renew items you have checked out.
• To access your account, renew items, and place holds from our mobile app.
• To log in to a public computer at any of our branches and to print materials.
• To access online services (eBooks, eAudiobooks, eMagazines, music downloads, streaming video) and to log in to some of our databases.

If your PIN does not work, if you do not know your PIN, or have forgotten it you can:

• Visit your nearest branch library with proper ID for assistance.
• Use the Forgot my PIN option when trying to access your online library account.

PINs may not be relayed over the phone for security reasons.

Yes. your library ACLS PIN can be changed 2 ways:

• In person by visiting any branch with your library card and proper ID.
• Online by logging into to your library account.

For security, PINs may not be relayed or changed over the phone.

It may be that you library account has expired.

For security purposes and to keep our information current, every year all patrons must update their records and renew their library card privileges yearly.  This helps ensure that we have the correct information in our records should we need to help or contact you.

If you see “privilege expired” on your library account record, or while accessing one of our digital media collections, visit any of our branches with proper ID and proof of residency.

An expired privilege does not prevent you from logging in to your library account online; however, it does affect digital media access.